Dream 4K IPTV support is on WhatsApp for anything urgent and on the contact page for everything else. Before you write, the table below fixes the four problems behind nine out of ten messages in under two minutes.
Fix it yourself first
| Symptom | Cause | Fix |
|---|---|---|
| Everything stopped at once | Line expired, or too many devices streaming | Check the expiry date in the app; stop the stream on the other screen |
| One channel is dead | Stream being refreshed | Try again in a few minutes; report it if it stays down for hours |
| Buffering in the evening | Wi-Fi or ISP throttling | Wired connection, 5 GHz, or a VPN; the same login plays clean on mobile data |
| Guide shows No information | EPG not fetched | Update EPG in the player; see the EPG guide |
How to reach us
WhatsApp
Fastest. Send your username and a screenshot of the error: open chat
Contact page
Email form for invoices, renewals and account changes: contact us
Hours
Replies within minutes during the day and evening, longer overnight
Renewals
Reply to your confirmation email or order a new period; the login stays the same
What to include in a message
- The username of the line (never the password in a public group).
- The device and the player app.
- What you see: a screenshot of the error or the channel name.
- Whether it plays on mobile data. That one line tells us if it is your network or the line.
Not a customer yet? Dream 4K IPTV plans
1 Month
$12.00
total
- ✓Full live channel list (32,000+)
- ✓4K / FHD anti-freeze streaming
- ✓Full VOD library
- ✓1 Device
- ✓Free re-activation support
3 Months
$22.00
total
- ✓Full live channel list (32,000+)
- ✓4K / FHD anti-freeze streaming
- ✓Full VOD library
- ✓1 Device
- ✓Free re-activation support
6 Months
$34.00
total
- ✓Full live channel list (32,000+)
- ✓4K / FHD anti-freeze streaming
- ✓Full VOD library
- ✓1 Device
- ✓Free re-activation support
MOST POPULAR
12 Months
$48.00
total
- ✓Full live channel list (32,000+)
- ✓4K / FHD anti-freeze streaming
- ✓Full VOD library
- ✓1 Device
- ✓Free re-activation support
Totals per period, 1 device. Multi-device tiers on the customer plan page.
The line described here is the standard Dream 4K IPTV plan; viewers with an 8K screen usually pick the Dream 8K IPTV subscription instead.
Back on air in minutes
Send the username and a screenshot; most lines are fixed in one reply.
Frequently asked questions
I bought from a reseller. Can you help?
Only the reseller can renew or fix that line. A new direct line is activated the same day if you order here.
Can I change the email on my account?
Yes, from the contact page with the order number.
Do you offer a refund?
For lines that cannot be activated, under the refund policy.
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